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Avionics Customer Support & Documentation

Maintenance, Repair and Overhaul Capabilities

Whether you are a local, regional, or international operator, L3Harris Commercial Aviation is at your service providing MRO Centers of Excellence and a global network of Authorized Repair Centers. 

Comprehensive MRO capabilities including:

•    AOG service
•    Scheduled maintenance
•    Troubleshooting / bench testing and repair of OEM and third party avionics
•    Inspections
•    Warranty claims
•    Overhauls
•    Field engineering services / technical support
•    Component modifications and upgrades
•    Instrument re-calibration
•    Spare parts and components
•    Parts manufacturing and fabrication
•    Obsolescence management
•    Technical documentation
•    Incorporation of Service Bulletins
•    Exchange programs
•    Spares provisioning
•    Component retrofit

AOG Logistic Support Centers

OEMServices maintains strategic inventory, provides critical logistics services and act as the first point-of-contact for 24/7/365 AOG support for the L3Harris Aviation Products on all platforms; and for the ACSS business jet, helicopter and general aviation products. AOG - Aircraft Components - OEMServices.

Contact OEMServices

Locations

  • Paris (CDG) - OEMServices, 86 route de Roissy, 93290 Temblay en France, France
  • Singapore (SIN) - OEMServices Asia Pte Ltd, 36 Loyang Dr., 508949 Singapore, Singapore
  • Dubai (DBX) - OEMServices, C/O Liebherr Middle East FZE, P.O Box 2540 - Jebel Ali Free Zone, Dubai, UAE
  • Atlanta (ATL) - OEMServices Americas Inc., 1000 Tradeport Blvd, suite 1001, Atlanta, GA 30354, U.S.A.
  • Shanghai (PVG) - OEMServices SAS, C/O Kinetsu World Express (China) Co. Ltd, 3F, A3 Zone, No.330 Zheng Ding Road, Shanghai, Pudong Airport Pilot Free Trade Zone, China

Authorized Repair Centers (ARC)

SafeRoute+™

Where are the L3Harris ARCs located?

  • Muirhead, Middlesex, United Kingdom

  • Ametek, Singapore

  • Thales - Singapore

Muirhead - Middlesex, United Kingdom

Muirhead Avionics offers an extensive range of avionics services including sales, repair, overhaul, modification and flight recorder transcription, as well as a fully comprehensive engineering support and training facilities. They offer extensive capabilities on a wide range of avionics systems, using L3Harris trained technicians to ensure our EMEA customers will always receive the highest level of service.

L3Harris Aviation Products includes: 

  • FA2300 MADRAS Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice Recorders
  • FA2100 Flight Data Recorders
  • Cockpit Voice Recorder Control Units
  • Ground Support Equipment 
  • Data Services including CVR Intelligibility Tests and Reporting

For Repair Service, ship units to:  

Muirhead Avionics Customer Support, 3 The Square Heathrow, Southall Lane, Southall, London, Middlesex TW1 8BP UK

+ 44 20 88 43 69 22

UK-SOU.muirheadavionics.sales@ametek.com 

Ametek – Singapore

AMETEK Singapore Pte Ltd. is a fully certified repair station that specializes in hydraulic, pneumatic, generator, safety equipment and galley repair and overhaul services for commercial aircraft. The company is an authorized repair station for L3Harris for the Asia Pacific region.

L3Harris Aviation Products includes: 

  • FA2300 MADRAS Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice Recorders
  • FA2100 Flight Data Recorders
  • Cockpit Voice Recorder Control Units
  • Ground Support Equipment 
  • Data Services including CVR Intelligibility Tests and Reporting

For Repair Service, ship units to: 

Ametek Singapore Customer Support, No 43 Changi South Ave 2, #04-01, Singapore, 486164, Singapore

+ 65 6505 9047

SG-MRO.sales@Ametek.com

Thales - Singapore

Thales is a global provider of aircraft maintenance, repair and overhaul solutions for commercial, business and regional aviation as well as for helicopter and military operators. They have an extensive and recognized expertise in providing, maintaining and upgrading avionics systems. 

ACSS Products includes: 

  • TCAS 2000
  • TCAS 3000SP
  • T²CAS® 
  • T³CAS®
  • Mode S Transponders
  • Lynx®
  • TCAS Antennas

For Repair Service, ship units to: 

Thales Solutions ASIA PTE. LTD. 28 Chagni North Rise, 498755, Singapore

+ 65 6594 6600

SGP-AVI-CS-Local@asia.thalesgroup.com 

OEM Repair Centers

Bangalore, India

The L3 Communications India Pvt Ltd is a wholly owned subsidiary of L3Harris. The repair center is approved by both DGAQA (Military Inspection) and DGCA as a CAR 145 center for repair. It is a global provider of aftermarket solutions to the aerospace and defense sector, including avionics MRO, integrated logistics, technical support, and ground support equipment. 

L3Harris Aviation Products includes: 

  • FA2300 MADRAS Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice Recorders
  • FA2100 Flight Data Recorders
  • Cockpit Voice Recorder Control Units
  • Ground Support Equipment 
  • Data Services including CVR Intelligibility Tests and Reporting

For Repair Service, ship units to: 

L3Communications  India Pvt Ltd., Block B, Level 2, Laurel, Bagmane Tech Park, C.V. Ramannagar, Byrasundra, Bangalore KA 560 093 India

+91-80-61980254 / +91-80-61980200

IndiaAviationMRO@L3Harris.com  
 

Grand Rapids, Michigan

L3Harris Commercial Avionics now repairs ACSS and L3Harris Aviation Products in its Grand Rapids, Michigan facility.  

L3Harris Aviation Products Include: ACSS Products Include:
  • Cockpit Voice Recorders
  • TCAS 2000
  • Flight Data Recorders
  • TCAS 3000SP
  • SATCOM    
  • T²CAS® 
  • Standbys    
  • T³CAS®
  • Displays    
  • Mode S Transponders
  • Third-party OEM products
  • Lynx®
  • Data Services including CVR Intelligibility Tests and Reporting
  • TCAS Antennas

 

When you call the factory direct, you can be assured that trained, dedicated technicians are servicing your L3Harris product. These technicians are experienced at overhauling and repairing products to meet the same stringent requirements of newly manufactured products.

The Grand Rapids facility also offers a full readout service for a variety of recorders. Data can be extracted from the recorder at L3Harris or extracted by customers on-site and uploaded to our FTP server for processing. 

Feel free to contact our repair station for a current capability listing with pricing and availability by email at MRO Services Email.  

For Repair Status Tracking information please visit this link.

For Repair Service, ship units to: 

L3Harris Aviation Products, Inc. 5353 52nd Street SE, Grand Rapids, MI 49512 (US) Attn: Repair Department 

Phone: +1 (616) 949-6600

Fax: +1 (616) 977-6895

Email: avionics.service@L3Harris.com

Aviation Communication & Surveillance Systems, LLC (ACSS) Products

SafeRoute®, TCAS 2000, TCAS 3000SP™, T²CAS®, T³CAS®, TAWS+, Lynx®, Transponders and TCAS Antennas.

Thales Avionics is the exclusive sales and support agent of ACSS products to Commercial Air Transport customers operating Airbus and Boeing aircraft. Visit Thales.

 

Global AOG Services for business and general aviation aircraft and helicopters – Administered by our logistics partner OEMServices

AOG/exchange services only, not for spares requirements.

Phone: +33 (1) 49 75 45 73
Fax: +33 (1) 49 75 45 74
Email: aog@oemservices.aero
Website: www.oemservices.aero 


Technical support:

Phone: +1 (321) 674-4900
Email: techsupport.cas@l3harris.com

Aviation Products - Commercial

Solid State Instrument Systems (ESIS, GenESIS), Flight Controls, TACAN+, Solid State Cockpit Voice & Data Recorders and Accessories, Solid State Control Units and Microphones, Preamplifiers, Modular Airborne Data Recording & Acquisition Systems, Flight Data Acquisition Units, Iridium® SATCOM, Multi-Axial Accelerometers, Recorder Independent Power Supplies, Micro Quick Access Recorders, SSD (Solid State Disks), PC Card rugged removable data storage solutions for Military, Aerospace, Avionics and Ground Vehicle applications.

 

Global AOG Services – Administered by Logistics Partner OEMServices

AOG/exchange services and AOG spare requirements.

Phone: +33 (1) 49 75 45 73

North America customers: +1 (407) 550-8585

Fax: +33 (1) 49 75 45 74

Email: aog@oemservices.aero

Website: www.oemservices.aero


Technical support:

Phone: +1 (321) 674-4900
Email: techsupport.cas@l3harris.com


Technical publications:

Email: Avionics.TechPubs@L3Harris.com
Recorders & Displays: techpubs.cas.l3harris.com
Publication Indexes: Click here
TCAS & Surveillance: www.acsscustomerservices.com

Quality Assurance and Certification Documentation

The site-specific quality requirements for L3Harris avionics are listed below. Please refer to your PO delivery location to locate the site applicable to your contract. If the site referenced is not below, or you have further questions, please contact your purchasing representative identified on your purchase order.

 

RECORDERS, DISPLAYS AND ACCESSORIES – GRAND RAPIDS, MI

General Equipment Information and Certification Documentation for L3Harris Aviation Products, Inc.

Purchasing Specification Attachment "W" Quality Assurance Requirements

Purchase Order Flowdown

Cosmetic Inspection Criteria Specification

 

COMMUNICATIONS & SURVEILLANCE – PHOENIX, AZ

Certification Documentation for ACSS, LLC equipment

Warranty/Return Policy

L3Harris manufacture, repair and overhaul equipment using the finest material and components available. L3Harris warrants these products to be free from defects in material and workmanship under normal use for which they are intended and which has not been subjected to mishandling, misuse or abuse, negligence, other external causes or accidents, for the following periods, beginning from the date of shipment by L3Harris Technologies and their subsidiaries.

Aviation Communications & Surveillance Systems, LLC (ACSS)

Product/Service Standard Warranty Period
New: OEM 36 months
Repair 12 months
Overhaul 12 months
Piece Parts and SRUs 12 months for part replaced only

L3Harris Aviation Products - Commercial

Product/Service Standard Warranty Period
New: Voice and Data Recorder Products 60 months
New: All Other Products 18 months
New: Accessories, GSE, Piece Parts and SRUs 12 months
Repair: Voice and Data Recorder Products (Parts & Labor portions of the repair) 12 months
Repair: All Other Products (Parts & Labor portions of the repair) 180 days
Overhaul 12 months
Exchange 12 months

Other support solutions

Business Jet flying over clouded sunset

Avionics Service Bulletins

L3Harris develops and offers service bulletins to satisfy compliance requirements, enhance features and improve reliability.
Aircraft under maintenance in hangar

Avionics Ground Support Equipment (GSE)

L3Harris offers equipment to facilitate the downloading of data from flight data and cockpit voice recorders.
Flight data analysis teaser preview

Flight Data Analysis Services

World’s largest provider of flight data analysis services. Improving aviation safety by connecting the best analysis service to more flight data across the world.
Express readout overview

Express Readout

Express Readout is a secure, cloud-based service enabling users to upload, analyze and access reports, including data downloaded from the Flight Data Recorders (FDR) and Cockpit Voice Recorders (CVR).