Local support provides an added layer of flexibility, allowing customers to contract only for the services needed to augment existing resources. This approach ensures optimal network performance and protects the customer’s investment while minimizing lifecycle costs.
Our repair and return facilities maintain a stockroom of common repair parts to reduce repair time, and are staffed with certified technicians and support personnel. L3Harris repair facilities are ISO 9001:2008 and Underwriter's Lab (UL) Certified. Once a repaired part is received, the local technician will work with the customer to arrange a time to return the equipment to the applicable location.
Public safety is a 24/7/365 concern. Reliable, mission-critical communications must be available when needed. L3Harris’ Network Monitoring service provides real-time system monitoring, diagnostics and troubleshooting to ensure quick identification of an existing or potential network issue, as well as a rapid response to correct the issue—all resulting in reduced system downtime and minimal impact on system users.