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Global Support Network - Avionics

Aircraft on Ground (AOG)

For those requiring AOG support, please contact the following support centers, depending on the product relating to the issue.

Ā 

L3Harris Avionics Products or ACSS Business Jet, Helicopter and General Aviation Products

Ā 

Air Transport & Regional Products (ACSS)

  • Products - SafeRouteĀ®, TCAS 2000, TCAS 3000SPā„¢, T²CASĀ®, T³CASĀ®, TAWS+, LynxĀ®, Transponders and TCAS Antennas
  • Support - Thales Avionics is the exclusive sales and support agent of ACSS products to Commercial Air Transport customers operating Airbus and Boeing aircraft

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Technical Support Information

Repair Centers

For those requiring repair support, please contact the following support centers, depending on the product relating to the issue.

L3Harris Avionics Products

  • FA2300 MADRAS Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice Recorders
  • FA2100 Flight Data Recorders
  • Cockpit Voice Recorder Control Units
  • Ground Support EquipmentĀ 
  • Data Services including CVR Intelligibility Tests and Reporting
Ā ContactShipping address for repairs
Europe, Middle East and Africa

Muirhead Avionics

+ 44 20 88 43 69 22

UK-SOU.muirheadavionics.sales@ametek.com

Muirhead Avionics Customer Support, 3 The Square Heathrow, Southall Lane, Southall, London, Middlesex TW1 8BP UK
Asia Pacific

Ametek Singapore

+ 65 6505 9047

SG-MRO.sales@Ametek.com

Ametek Singapore Customer Support, No 43 Changi South Ave 2, #04-01, Singapore, 486164, Singapore
India

L3Harris Bangalore

+91-80-61980254

IndiaAviationMRO@L3Harris.com

L3Communications India Pvt Ltd., Block B, Level 2, Laurel, Bagmane Tech Park, C.V. Ramannagar, Byrasundra, Bangalore KA 560 093 India
North America

L3Harris Grand Rapids

+1 (616) 949-6600

avionics.service@L3Harris.com

L3Harris Aviation Products, Inc. 5353 52nd Street SE, Grand Rapids, MI 49512 (US) Attn: Repair DepartmentĀ 

Ā 

ACSS Products

  • TCAS 2000
  • TCAS 3000SP
  • T²CAS® 
  • T³CASĀ®
  • Mode S Transponders
  • LynxĀ®
  • TCAS Antennas
Ā ContactShipping address for repairs
Europe, Middle East and Africa

Thales Singapore

+ 65 6594 6600

SGP-AVI-CS-Local@asia.thalesgroup.comĀ 

Thales Solutions ASIA PTE. LTD. 28 Chagni North Rise, 498755, Singapore
North America

L3Harris Grand Rapids

+1 (616) 949-6600

avionics.service@L3Harris.com

L3Harris Aviation Products, Inc. 5353 52nd Street SE, Grand Rapids, MI 49512 (US) Attn: Repair DepartmentĀ 

Quality Assurance and Certification Documentation

  • L3Harris Aviation Products, Inc. General Information

  • Avionics - Purchasing Specification Attachment "W" Quality Assurance Requirements

  • Avionics - Purchase Order Flowdown

  • Cosmetic Inspection Criteria Specification

  • ACSS, LLC Quality Management System

  • Avionics Quality Flow Down Requirements

  • Avionics Supplier Quality Manual

Support, Publications and Warranties

Email: Avionics.TechPubs@L3Harris.com

Recorders, Displays, TCAS and Surveillance: techpubs.cas.l3harris.com

Publication Indexes: Click here

Product/ServiceStandard Warranty Period
OEM36 months
Repair12 months
Overhaul12 months
Piece Parts and SRUs12 months for part replaced only
Product/ServiceStandard Warranty Period
Voice and Data Recorder Products60 months
Accessories, GSE Piece Parts and SRUs12 months
Repair: Voice and Data Recorder Products (Parts & Labor portions of the repair)12 months
Repair: All Other Products (Parts & Labor portions of the repair)180 days
Overhaul12 months
Exchange12 months
All other products18 months