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Global Support Network - Avionics

Aircraft on Ground (AOG)

For those requiring AOG support, please contact the following support centers, depending on the product relating to the issue.

 

L3Harris Avionics Products or ACSS Business Jet, Helicopter and General Aviation Products

 

Air Transport & Regional Products (ACSS)

  • Products - SafeRoute®, TCAS 2000, TCAS 3000SP™, T²CAS®, T³CAS®, TAWS+, Lynx®, Transponders and TCAS Antennas
  • Support - Thales Avionics is the exclusive sales and support agent of ACSS products to Commercial Air Transport customers operating Airbus and Boeing aircraft

 

Technical Support Information

Repair Centers

For those requiring repair support, please contact the following support centers, depending on the product relating to the issue.

L3Harris Avionics Products

  • FA2300 MADRAS Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice and Data Recorders
  • FA2100 Cockpit Voice Recorders
  • FA2100 Flight Data Recorders
  • Cockpit Voice Recorder Control Units
  • Ground Support Equipment 
  • Data Services including CVR Intelligibility Tests and Reporting
 ContactShipping address for repairs
Europe, Middle East and Africa

Muirhead Avionics

+ 44 20 88 43 69 22

UK-SOU.muirheadavionics.sales@ametek.com

Muirhead Avionics Customer Support, 3 The Square Heathrow, Southall Lane, Southall, London, Middlesex TW1 8BP UK
Asia Pacific

Ametek Singapore

+ 65 6505 9047

SG-MRO.sales@Ametek.com

Ametek Singapore Customer Support, No 43 Changi South Ave 2, #04-01, Singapore, 486164, Singapore
India

L3Harris Bangalore

+91-80-61980254

IndiaAviationMRO@L3Harris.com

L3Communications India Pvt Ltd., Block B, Level 2, Laurel, Bagmane Tech Park, C.V. Ramannagar, Byrasundra, Bangalore KA 560 093 India
North America

L3Harris Grand Rapids

+1 (616) 949-6600

avionics.service@L3Harris.com

L3Harris Aviation Products, Inc. 5353 52nd Street SE, Grand Rapids, MI 49512 (US) Attn: Repair Department 

 

ACSS Products

  • TCAS 2000
  • TCAS 3000SP
  • T²CAS® 
  • T³CAS®
  • Mode S Transponders
  • Lynx®
  • TCAS Antennas
 ContactShipping address for repairs
Europe, Middle East and Africa

Thales Singapore

+ 65 6594 6600

SGP-AVI-CS-Local@asia.thalesgroup.com 

Thales Solutions ASIA PTE. LTD. 28 Chagni North Rise, 498755, Singapore
North America

L3Harris Grand Rapids

+1 (616) 949-6600

avionics.service@L3Harris.com

L3Harris Aviation Products, Inc. 5353 52nd Street SE, Grand Rapids, MI 49512 (US) Attn: Repair Department 

Quality Assurance and Certification Documentation

  • L3Harris Aviation Products, Inc. General Information

  • Avionics - Purchasing Specification Attachment "W" Quality Assurance Requirements

  • Avionics - Purchase Order Flowdown

  • Cosmetic Inspection Criteria Specification

  • ACSS, LLC Quality Management System

  • Avionics Quality Flow Down Requirements

  • Avionics Supplier Quality Manual

Support, Publications and Warranties

Email: Avionics.TechPubs@L3Harris.com

Recorders, Displays, TCAS and Surveillance: techpubs.cas.l3harris.com

Publication Indexes: Click here

Product/ServiceStandard Warranty Period
OEM36 months
Repair12 months
Overhaul12 months
Piece Parts and SRUs12 months for part replaced only
Product/ServiceStandard Warranty Period
Voice and Data Recorder Products60 months
Accessories, GSE Piece Parts and SRUs12 months
Repair: Voice and Data Recorder Products (Parts & Labor portions of the repair)12 months
Repair: All Other Products (Parts & Labor portions of the repair)180 days
Overhaul12 months
Exchange12 months
All other products18 months