In-Service Simulator Support

Support overview

We pride ourselves on establishing and maintaining high-quality relationships with each and every customer throughout the world.

Being with you throughout all phases of the simulator life-cycle is paramount to maintaining strong relationships and supporting your changing requirements.

A dedicated in-service support manager is assigned to each customer prior to initial product delivery to support you throughout your entire through-life journey.

Our portfolio of solutions continually expand based on our customers' search for cost-effective solutions.

The current portfolio includes but is not limited to:

Spares and repairs
Technical support
Service level agreements & maintenance contracts
Airframe standards migration
Product updates & upgrades
Approval body amendments and technical support
Training courses for customers maintenance and operational staff
Training device relocations
Re-certification support

Aircraft on Ground (AOG) hotline

Details of our 24/7 aircraft on ground (AOG) hotline number will be provided through your in-service support manager.

Users of the AOG hotline will be routed expediently to the applicable expert to resolve the issues as quickly as possible.

In the event that a spare part is required, a spares request can then be raised directly via our simulator lifecycle support (SLS) web portal.

Spare parts and consumables

Spare parts and consumables requirements are managed via our online web store, SLS.

Customers can browse the web store to find the part to meet their needs. In the event that a part is not listed or further assistance is required, users can make such requests via the parts enquiry form.

Upon receipt of the enquiry, a price and lead-time will be communicated, with the desired part added to the web store.

If any of the parts on the web store are considered end of production life and therefore obsolete, an alternative part will be signposted.

Technical and repairs services

For all your through life technical support and repair requirements, these are managed via our online portal “Horizon”

Our current portfolio includes but is not limited to:

Current and legacy platform support
Hardware support
Software support
QTG and regulatory re-evaluation support
Upgrades and Update requirements
Technical publications
Repairs services including the repair, overhaul and upgrade of simulator parts to ensure simulator availability and concurrency

Field Service and Field Service Bulletins (FSB)

L3Harris has a flexible approach to in-service support and solutions such as a resident field service engineer (FSE) offering both long or short-term contracts solutions.

Our FSEs have extensive knowledge of the operation of products and are frequently attached to the activities during the in-house commissioning and acceptance phases of the equipment to ensure that their knowledge base is current.

The FSE role is to provide on-site technical support and on-the-job-training for the customer’s maintenance team, ensuring a smooth introduction of the device into service. With the flexibility to expand the role to encompass more in-depth requirements.

Via our online portal, Horizon, relevant FSB’s will be released to notify you of relevant service information.

Product training

Our training excellence team offer a wide range of training courses to suit all simulator users within your organization. They ensure that simulator maintenance technicians and instructors are familiar with the simulator devices.

Courses can be delivered at your site or at our facilities. Our experienced training instructors, each of whom is qualified to teach to at post-graduate engineer level, will train your personnel. Courses and documentation are supplied in English.

Our student-oriented courses have been developed on a systems approach allowing the simulator systems to be taught from end-to-end. We generally recommend that courses are taught using your training device – therefore allowing students to quickly become familiar with the operation and maintenance of the simulator.

The following are examples of our standard training courses:

Instructor training course
Maintenance technicians course
Engineers course
Fault diagnosis course
Preventive maintenance training course
QTG training course
Refresher training course

Should you require a more tailored training course we would be pleased to discuss your specific requirements and provide you with a proposal outlining our recommended solution.

Make an inquiry

Please complete the form below to contact the team for more information on our in-service support.

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In-Service Simulator Support