Support overview
We pride ourselves on establishing and maintaining high-quality relationships with each and every customer throughout the world.
Being with you throughout all phases of the simulator life-cycle is paramount to maintaining strong relationships and supporting your changing requirements.
A dedicated in-service support manager is assigned to each customer prior to initial product delivery to support you throughout your entire through-life journey.
Our portfolio of solutions continually expand based on our customers' search for cost-effective solutions.
The current portfolio includes but is not limited to:
- Spares and repairs
- Technical support
- Service level agreements & maintenance contracts
- Airframe standards migration
- Product updates & upgrades
- Approval body amendments and technical support
- Training courses for customers maintenance and operational staff
- Training device relocations
- Re-certification support